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SHIPPING / RETURNS / WARRANTY

SHIPPING

Within the USA:  Velan will ship your items within the USA completely free of charge!

Outside of the USA:  A flat rate of $40 will be added at Checkout for all orders outside of the USA.  Please also note that any customs, duties, taxes, or other international shipping fees are the responsibility of the customer.

We strive to package and ship out your items as quickly as possible, but delivery times can vary depending on your order and location.  Please allow extra time for all custom handmade belts.  Shipping and delivery details will be provided in your order confirmation email for your tracking and convenience.

Please note:  Exotic animal skins such as Alligator, Crocodile, and Ostrich cannot be shipped outside of the USA.

RETURNS

It is very important to us that you are happy with your purchase.  If for some reason you are not completely satisfied, you may return or exchange unworn/unused products within 30 days of purchase.  Products must be in new condition and in original packaging to be returned.

Email:  contact@velanwatch.com

Subject:  RETURN – Order # 000001 (please use your unique order number)

Message:  Give your name and a brief message as to why you’d like to return your item(s)

Velan customer service will then reply with a response, return shipping label, and a Return Request Form to include with your item(s).  Please allow adequate time for our team to receive the return shipment, evaluate the returned item(s), and determine if a refund will be initiated.

Return Address:  815 Superior Ave., Suite 1618, Cleveland, OH 44114

Please note:  All items will be closely inspected for any use/wear/damage before a refund can be approved.  Also note:  Belts are not returnable (including within all promotions, sales, packages, and bundles).



WARRANTY

Velan timepieces are manufactured in Switzerland and bear the seal of quality «SWISS MADE»:  Swiss precision committed to tradition, innovation, and competence.  The watch is covered by a 2-year warranty against manufacturing defects starting from the date of purchase.  This warranty does not cover damage due to impact, normal wear and tear on battery or crystal, watch straps, loss, or theft.  This warranty also does not cover water damage due to screw down crown being left open during water exposure.  This warranty applies only to the original owner and the watch must be purchased directly from the Velan website – velanwatch.com.  Proof of purchase and order number will be required to initiate a warranty request.

Please note:  This is a manufacturer’s warranty on watches only.  There is no warranty for straps, belts, or other goods sold by Velan.

As always, if you should have any questions about the information above, please reach out to us via email:  contact@velanwatch.com